A: The CUPS (Customer Portal System) is a secure online platform created and maintained by BCTS for its network of service companies.  Its purpose is to provide Service Agreement customers access their service orders, open invoices, locations, assets, agreements, and more.

A: The BCTS network of professional and seasoned facility solution companies provides the best in HVAC, plumbing, electrical, and many other services for facilities across the U.S. We provide service and facility maintenance in a wide variety of markets, including commercial, industrial, and institutional. Our companies average 50+ years in business, so you’re working with experts who really know the HVAC, plumbing, and electrical service industry. 

Network of Companies

• Mountain Air Systems - Vermont
• Thayer HVAC - Maine
• P1-Service - Kansas, Missouri, and Iowa
• Rieck Services - Ohio and Northern Kentucky
• Vulcan Mechanical - Alabama and Tennessee 

A: Access to CUPS requires you to contact your service providers Account Manager to register your email address in the system. If your email address has been registered, you will receive a login email with a temrporary password. Go to https://cups.bctsco.com, click Login, enter your registered email and password, and complete the authentication process.

A:  By default, the system creates a 2FA email profile for you. 2FA adds an extra layer of security by requiring your email or mobile authenticator app and a one-time code. It protects your data from unauthorized access.

The system uses 2-Factor Authenication to complete the login process. Your registered email address is the first factor and can only be registered in the system by your service provider. Factor two is a passcode sent to your email address or generated by a authenticator app on your mobile device that you must enter to complete the login process.. 

A: After login, click your name at the top-right → 2-FA Authentication → follow prompts. When accessing your 2FA settings you will be prompted to verify your indentity. Contact support at ithelp@bctsco.com for assistance.

A: Backup codes are one-time-use codes that act as a secondary way to authenticate if you can’t access your normal 2FA method (like your email or authenticator app).

When should I use a backup code?
 Use a backup code when:

• You lost access to your mobile device

• Your authenticator app is uninstalled

• You're unable to receive email/SMS 2FA prompts
  Each code is valid only once.

How do I get my backup codes?
After setting up 2FA in the CUPS Portal:

1. Log in to cups.bctsco.com

2. Click your username (top-right)

3. Select "2-FA Authentication"

4. Re-authenticate if prompted

5. Look for an option to view or regenerate backup codes

6. Download or write down the codes and store them in a safe place

• Service Dashboard: Visual charts of recent activity
• Service Locations: Details of your covered locations
• Service Orders: Service Order details, labor and technician comments
• Invoices: Printable open invoice payment information.
• Agreements: Service agreements tied to your locations

A: Your access is limited to your registered locations/agreements. Contact your provider Account Manager to update access.

A: Contact your BCTS service provider directly for updates.

A: Use the Support link on the portal or email ithelp@cbtsco.com..